Security Alerts Nobody Reads at Night: Choosing a Monitoring Service That Acts

Cyber security monitoring services for Indian organisations

Most offices already get security alerts from their firewall, antivirus console and email gateway. The real problem is that nobody reads them after hours, so an attacker can sit inside for a full day before anyone reacts. Another tool does not fix that. A clear scope, analysts who actually review alerts, and a written response plan do.

Four reasons monitoring quietly fails

  • Default rules create so much noise that real alerts get lost
  • Only the firewall is connected, while cloud, email and identity logs are left out
  • Nobody on your side has the authority to act at night
  • Logs are deleted before a breach is discovered weeks later

The Indian rules to keep in mind

The CERT-In directions of 28 April 2022 ask covered organisations to report specified incidents within 6 hours, keep ICT logs for a rolling 180 days within India, and sync clocks with NIC or NPL time servers. A six-hour window is very hard to meet without monitoring that spots trouble quickly.

Before signing with a provider, ask which log sources are included, how many analysts cover the night shift, what the acknowledgement time for a critical alert is, and whether they can isolate a laptop or only advise.

Read the full monitoring buyer's guide here: Cyber Security Monitoring Services: Alerts Nobody Reads

Published by Affix Center, a Mumbai-based IT services company offering cybersecurity services including monitoring setup and CERT-In readiness.

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